DISCLAIMER

We have in preparing this information used our best endeavours to ensure that the information contained therein is true and accurate, but accept no responsibility and disclaim all liability in respect of any errors, inaccuracies or misstatements contained herein. Prospective purchasers should make their own inquiries to verify the information contained herein.

Privacy Policy
We recognise the importance of protecting the privacy of information collected about visitors to our sites, in particular information that is capable of identifying an individual ("personal information"). This Internet Privacy Policy governs the manner in which your personal information, obtained through the web site, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes.

Your Personal Information

Personal information about visitors to our sites is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquires.
It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

How We Collect Personal Information

In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:
• ask to be placed on one of our mailing lists,
• apply for a job with us,
• make an enquiry about our services,
• visit our web site, or
• become a client or debtor of the company.

Information provided by you

You provide most of the personal information directly to us and for a specific purpose.

How we use the information we collect

Personal information that visitors submit to our sites is used only for the purpose for which it is submitted unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
You should be aware that we, and authorised may use your e-mail address to contact you in the future. We will not sell or pass on your details to third parties.

Use of the information for a secondary purpose

We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:

• where you have consented,
• where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way, or
• where we are permitted or required by law, or it is in the interests of public safety to do so.
Correcting information

You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.

Disclosure

You should be aware that we may use your email address to contact you in the future. We will not sell or pass on your details to third parties.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services.

Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

However, we will not be held responsible for events arising from unauthorised access to your personal information.

Links to other sites

We provide links to Web sites outside of our web site, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web sites and its privacy statement.

Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website

Dandenong Ranges Real Estate Pty. Ltd. - PRIVACY POLICY
Your privacy is important to us. This statement outlines our policy about how we manage personal information.

This policy is current as at 21st December 2002. From time to time we may find it necessary to change this Privacy Policy to reflect changes in the law or our commercial activities. The latest version of our Privacy Policy will always be available on www.dandenongrangesrealestate.com.

We are bound by the National Privacy Principles as defined in privacy act (www.privacy.gov.au) and our procedures regarding personal information are designed to ensure that your rights under the National Privacy Principles are protected.
Who Are We?

We are an independent business owned and operated as Paul E Dowling Pty Ltd. We operate as an independent franchise. Dandenong Ranges Real Estate offer services covering:
• residential property sales
• commercial property sales
• residential property management
• commercial property management
• rural property sales
• rural property management
• appraisals of residential/ commercial property

Openness

We will be open about how we handle personal information. We will do this by:
• Telling you when we collect personal information, what we will use the information for and to whom we may disclose it
• Giving you a more detailed explanation of our privacy policy when you ask for it.
• Giving you access to personal information that we hold about you when you ask for it.

You have the right to access personal information that we hold about you under the National Privacy Principles. Details on how to make a request for access are set out at the end of this Privacy Policy. We may charge you a small fee to cover any costs, which we incur responding to your request for access such as photocopying costs or facsimile charges.

Why do we collect personal information?

We collect personal information in the course of our real estate business for a variety of reasons including;
• To keep ourselves informed of the prevailing conditions of the property market in our area
• To identify and market potential vendors, purchasers, landlords and tenants in our area
• To draw up contracts for sale or lease of property.
• To assess the suitability of prospective tenants on behalf of landlords, for whom we act to manage tenancies
• To provide appraisal services
We also collect personal information about persons who;
• Apply to us for employment; or
• Are involved in the supply of good and services to us.

We do not actively collect sensitive information. We may from time to time hold sensitive information about job applicants. We will not disclose this sensitive information to anyone else. This material may be used to consider a tenancy application to the extent that it is not unlawful to do so.

To whom do we disclose personal information?

We may need to disclose personal details to various people to carry out the services that we are engaged to provide. For example we may need to give details about a tenant to a contractor to arrange repair of a premises. We may also pass on personal information to a property insurer or a landlord’s insurer to process a claim on behalf of the owner of a property.
We may disclose personal information from time to time to other agents, including agents outside the Dandenong Ranges Real Estate Group, to introduce vendors to purchasers or landlords to tenants.

We will seek your consent before passing on your personal information in this way.

Management and storage of personal information
We take active steps to protect the security of personal information.

We expect our staff to comply with certain standards of behaviour when dealing with personal information. We train all our staff about the need to protect your privacy and we will regard breaches of the National Privacy Principles as serious matters.

Some of our records are paper based. These records are kept on secure premises away from the general public. We will also keep some information in an electronic form. Records kept electronically are within a secure computer system, which contains features such as password access and the latest virus protection. We obtain assistance from Global IQ to maintain our databases. Global IQ has access to information on our databases for the purpose of data recovery and statistical analysis.

We may keep personal information for at least 7 years after the completion of a transaction for legal reasons. After that time we will de-identify or destroy the personal information.

How do we make sure the information is accurate, complete and up to date?

We try to ensure any personal information that we hold is accurate, complete and up to date. We do this by collecting information from you directly or from reliable sources including publicly accessible databases. If we become aware that the information on our records is inaccurate, incomplete or out of date, we will correct that information or if necessary delete it from our records. Contacting us about privacy issues.
If you wish to:

• Obtain more information about our Privacy Policy;
• Obtain access to personal information that we hold about you; or
• Contact us because you believe that we have breached your privacy,

Then you may contact on (03) 9756 7855 or info@dandenongrangesre.com
In addition you can phone the Commonwealth Privacy Commissioner’s hotline on 1300 363 992 if you are not satisfied with our response.

Personal Information is information or an opinion (including information or an opinion on a database) whether true or not, and whether recoded in a material form or not, about an individual whose identity is apparent, or can be reasonably ascertained from the information or opinion.

Sensitive Information is information or an opinion about an individual’s health, racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or a professional association, sexual preferences or criminal record.